Return and Refund Policy

Last Updated: October 3, 2026

This policy explains when you can get a refund for a payment made to Trip2Event. It covers paid plans and storage add-ons for the Trip2Event app, and tickets booked for public events on Trip2Event. By making a payment you agree to this policy.

What you can buy

Everything you can buy from Trip2Event is digital. Nothing is shipped, and you get access as soon as your payment is confirmed.

Plans and storage add-ons for the Trip2Event app. These give you higher limits and longer storage for chats and photos, for the validity period shown when you buy.
Event tickets for public events listed on our Tickets page.

When you get a refund

All payments are final. We give a refund only in the cases below.

The app crashed and you could not use what you paid for. If you paid for a plan or storage add-on and could not use it because the Trip2Event app crashed or had a technical fault on our side that we were not able to fix, you are eligible for a refund.
An event was cancelled. If you booked tickets for a public event and the event is cancelled, you get a full refund of the amount you paid for those tickets.
A payment problem on our side. If you were charged twice for the same order, or your payment was deducted but your plan or tickets were not activated, we will fix it or refund the amount.

When you do not get a refund

We cannot refund a payment in these situations:

You changed your mind, or you no longer need the plan, add-on or tickets.
You did not attend an event that went ahead as planned.
You bought the wrong plan, add-on, ticket type or quantity, or entered wrong details.
You used the plan or add-on and it worked as described, including a plan you have used only in part.
The problem was caused by your device, your internet connection, or a third-party service outside our control.

Closing or deleting your account does not by itself entitle you to a refund.

Events that are postponed

If an event is postponed to a new date, we will tell you the new date and your tickets stay valid for it. If the event is cancelled after that, the refund for a cancelled event applies.

How refunds work for cancelled events

When a public event is cancelled, we start the refunds ourselves and send you an email. You do not need to ask. If you have not received your refund within the time given below, please write to us.

How to ask for a refund

For an app problem or a payment problem, email us within 7 days of the payment and include:

The mobile number or email on your Trip2Event account.
Your order or payment reference number, and the date of the payment.
What happened. For an app problem, please add a screenshot or screen recording if you can.

We will first try to fix the problem so that you can use what you paid for. If we cannot, we will approve your refund. We aim to reply within 3 working days.

How long a refund takes

Approved refunds are sent back to the same payment method you used, such as your card, UPI, net banking or wallet. It usually reaches your account within 5 to 7 working days after we approve it, depending on your bank or payment provider. We cannot refund to a different account or payment method.

Payments and payment gateway

Payments are processed by an RBI-authorised payment gateway. We do not store your card, UPI or bank details. The payment gateway also processes your refund, and its own terms apply to the payment itself.

Contact Us

For any payment, cancellation or refund question, please contact us:

Raj & Brother's (Trip2Event)

Email: trip2event@gmail.com

Website: trip2event.in